Refund policy

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it. To start a return and for any questions regarding a return, you can contact us at info@raddesignlines.com.
 
Buyers are responsible for return shipping costs. Items sent back to us without requesting a return will not be accepted.
If you return an order, once we have received and inspected your return we will let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund. 

Damages and issues
In the event that you receive an incorrect or damaged order, please get in touch with us within 30 days of receiving your order. We ship all of our colouring books in tough cardboard envelopes to prevent damage in transit. However, if your purchase does arrive damaged then please contact us as soon as you can with details and a photo of the damage and we will do our best to put it right for you.